The Rules
Disciplinary Process
Unintended Interations, Known Exploits, and Blocked Actions
Also this post is a short blog that I have written to discuss the changes. I have structured it into two sections: A succinct TL;DR first, and a more rambling blog post with my thoughts second.
Moderation changes:
We understand that some players have a dim view of the quality of moderation actions in the past, and we have implemented these changes to our procedures that we hope will give some confidence for the future:
- Moderation actions relating to gameplay rules are written up and viewed by a larger team than just “Administrators”. The entire development team is able to view any pending moderation action related to in-game rules, and has input on any actions taken.
- Moderation actions relating to the breaking of community rules are typically subject to the same policy, but sometimes may be confined to a smaller group depending on the context.
- With a larger team reviewing, anyone with a conflict of interest, admin or otherwise, will not be part of any final decision.
- Any player subject to gameplay moderation will be contacted for their input on the moderation, via Forum or Discord PM, prior to any action being taken.
- We are working on using a better tone for communication during moderation actions. There have been complaints in the past that moderation communication is condescending, and that does not accurately represent the attitudes of the moderation team towards players that break game rules. We want people to keep playing our game, not make them feel like criminals.
- A better tone includes changing instances of in-game text indicating a rule-blocked action to be more clear of the cause of a blocked action. This is a work-in-progress!
- We will try to communicate with players who make reports in a timely fashion indicating if action was taken on their report, although we will not be revealing the details.
- We will write up a more concise and clear version of the rules.
I want to clearly state that alt abuse in the game is typically a mistake, and a verbal reminder or short timeout on the characters involved is enough for players to be more mindful. Cases where alt abuse is intentional is typically obvious to the development team, either by the frequency, or scope of the abuse. In either case, it is the responsibility of the development team to determine the motivation and the punishment for any violation of the rules. The best thing players can do is report all suspected cases of alt abuse or other rules violations, and let the development team take over from there. If you do not feel comfortable reaching out to someone on the development team, it’s acceptable to let your faction leader or another player reach out instead. Unspoken concerns are guaranteed to go unheard. Similarly, when we get it wrong, please appeal your case and we will absolutely listen.
Do not cause drama by bringing up suspected alt abuse or rule infractions in our public discord server, nor should you vilify players you suspect of alt abuse in private servers. It’s not productive, nor healthy for the community.
Rule Changes
This is not a substitute for reading the new rules! I am just explicitly stating some bigger changes here:
- Attacking/healing a player that you have previously attacked/healed, even with an alt, now does not “auto-miss”, nor generate a zerg flag status. Instead it will generate 0 XP and provide a message regarding the lack of experience gain. Stats are still gained from attacks/kills. NPCs are exempt from this and MO shifts are unaffected. Currently not fully implemented, will remove this once it is and make additional discord announcement/post
- Coordinating with other players to open locks, flip power, flip infusion tiles, or hit/healing is no longer banned, however XP caps are still in effect from actions involving other characters.
- The cooldown on interactions with alts has been lowered from 24 hours to 22 hours. This is intended to provide for players to play their characters at roughly the same time every day without having to worry about waiting till the exact minute to be within the rules. We still would prefer at least 24 hours between alt interactions, but the strict rule is now 22 hours. This is a trial rule change, and we are open to lowering it further if this doesn’t generate excessive additional moderation actions.
- Play Reasonably Nicely (in-game) - Please read this new section of the rules!
- Treat Fellow Players with Respect - Please read this new section of the rules!
- Catchall Rule - Please read this new section of the rules!